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Terms & Conditions

Effective Date: December 9th, 2025
AccordPro (“ACP,” “we,” “our,” “us”)

These Terms & Conditions govern the use of ACP’s services, website, and related platforms. By engaging our services or accessing our website, you agree to these terms.

1. Scope of Services

ACP provides professional services including:

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  • Medical billing and coding

  • Revenue cycle management

  • Credentialing and provider enrollment

  • Bookkeeping, payroll, and financial administration

  • Accounts receivable and payable support

  • Data entry, insurance verification, and related back-office functions

 

Service details, deliverables, and timelines are defined in individual service agreements or proposals.

2. Client Responsibilities

Clients agree to:

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  • Provide accurate, complete, and timely data required for service delivery

  • Maintain responsibility for clinical decisions, medical records, and patient care

  • Ensure all documents submitted for billing or credentialing are truthful and compliant

  • Notify ACP of changes in provider status, licensure, employment, or payer contracts

  • Maintain access to required systems (EHR, clearinghouse, portals)

  • Comply with all federal, state, and payer regulations applicable to their practice

 

ACP is not responsible for errors caused by incomplete, delayed, or inaccurate information provided by the client.

3. Fees & Payment Terms

  • Fees are outlined in the executed service agreement.

  • Invoices are due upon receipt unless otherwise stated.

  • Late payments may incur interest charges or service suspension.

  • Setup fees, credentialing fees, payer charges, and third-party software fees are non-refundable.

  • ACP may suspend services for accounts overdue beyond the agreed timeline.

4. Confidentiality & Data Protection

ACP maintains strict confidentiality of all client information.

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  • Business and operational data are protected under contractual confidentiality obligations.

  • For healthcare clients, ACP operates as a HIPAA Business Associate and complies with HIPAA regulations.

  • ACP will not disclose client information to unauthorized parties except when legally required.

 

Clients are responsible for securing access to systems they control (EHRs, financial systems, etc.).

5. Compliance

ACP follows applicable regulations including:

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  • HIPAA (when PHI is handled)

  • Federal and state billing regulations

  • Payer-specific rules and documentation standards

 

Clients retain full responsibility for clinical documentation, coding accuracy related to medical necessity, and legal compliance of their practice.

6. Limitations of Liability

To the fullest extent permitted by law:

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  • ACP is not liable for indirect, incidental, or consequential damages.

  • ACP’s total liability is limited to the fees paid by the client in the three (3) months preceding the claim.

  • ACP is not responsible for payer decisions, delays, reimbursement outcomes, or denials resulting from regulatory or payer policy factors outside our control.

7. No Guarantee of Reimbursement

ACP does not guarantee:

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  • Claim approval

  • Payment timelines

  • Credentialing acceptance

  • Reimbursement amounts

 

Payers retain exclusive authority over claim adjudication and enrollment decisions.

8. Use of Website & Content

All content on www.accordpros.com—including text, images, templates, and materials—is the property of ACP.

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You may not:

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  • Copy, reproduce, modify, or distribute website content

  • Use materials for commercial purposes without written consent

  • Reverse engineer or misuse features or data tools on the website

9. Termination

Either party may terminate services:

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  • With written notice per the service agreement terms

  • Immediately if the other party violates contractual obligations or applicable laws

 

Upon termination, all outstanding fees become due. ACP will return client data upon request.

10. Third-Party Software & Integrations

Some services may require the use of:

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  • Clearinghouses

  • EHR systems

  • Financial software (e.g., QuickBooks)

  • Credentialing or payer portals

 

ACP is not responsible for outages, errors, or limitations of third-party platforms.

11. Changes to Terms

We may update these Terms & Conditions as needed. Updates will be posted with a revised effective date. Continued use of services indicates acceptance of updated terms.

12. Governing Law

These Terms are governed by the laws of the State of Washington, unless otherwise specified in a service agreement.

13. Contact Information

For questions or concerns regarding these Terms:

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AccordPro Private Limited


Email: info@accordpros.com
Phone: +1 (425) 358-8525
Website: www.accordpros.com

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